Refund Policy
Replacement & Refunds
Every order is packed with the utmost care for safe transit. In line with strict hygiene and garment-care protocols, all sales are final once shipped — but if your product arrives damaged or defective, we are committed to making it right.
On this page
To start a replacement, message us on WhatsApp within 48 hours of receiving your item.
1. Replacement Eligibility
You may request a replacement in the following cases. An Order ID or Invoice Number is mandatory for all replacement requests.
The product is damaged during transit, defective, or has a manufacturing issue.
You receive an incorrect item, or something is missing from your package.
2. Conditions & Disclaimers
A replacement will not be accepted if:
The product is damaged due to misuse or overuse.
Original packaging (labels, tags, boxes, accessories) is missing or damaged.
The request is initiated after 48 hours of product delivery.
The product has been used, washed, or altered.
The product was purchased under offer sales, gift vouchers, or coupons.
The issue relates to size, measurement, or colour variation.
Website photos and videos are for reference only and do not guarantee an exact visual match. True colours, tones, and saturation can appear differently across screens. Please review the exact measurement details for each product, and double-check your selected size and colour before submitting your order. We do not offer exchanges for slight colour variations or sizing mismatches caused by screen differences.
3. Replacement Process
The product should be unused and in the same condition as you received it, with its original packaging and tags. Replacement is valid only within 48 hours of delivery. To initiate a replacement, contact us on WhatsApp within 48 hours of receiving the item and provide your Order ID, registered email, and phone number. Delivery charges for replacement apply as per our standard shipping policy. For partial replacements, hand over only the item(s) being replaced.
4. Pickup & Return Address
Once your replacement request is approved, we will arrange a return pickup. If pickup service is not available in your area, please courier the product to us through a reliable courier service, properly packed. The product must be handed over within 5–7 business days of raising the request; failure to do so will result in cancellation of the request. If the same product is unavailable for replacement, you will be notified and a refund will be initiated.
Return AddressZoeymom
Bridge Road, opp. St. Xavier’s College for Women,
Periyar Nagar, Aluva,
Kerala 683101Pickup HelplinePhone: +91 99958 68487
WhatsApp: +91 99958 68487
Email: support@zoeymom.com
5. Cancellation & Refunds
Cancellation: Cancellation requests will not be accepted after an order is placed, regardless of shipping status. Please review your order carefully before confirming.
Refunds: Refunds, where applicable, are processed to your original payment method within 7 business days of approval. The QC team has the final authority to decide if a product is eligible for refund.
Payment issues: If your payment did not complete but the amount was debited, your bank, UPI provider, or payment gateway will usually auto-refund within 3–4 working days as per RBI guidelines. If the refund is not received in that time, contact us and we will raise a query with the payment gateway partner.
6. Contact
For support, please contact us on WhatsApp at +91 99958 68487 (10:00 AM to 6:00 PM) or email support@zoeymom.com. We appreciate your trust and understanding, and we’re committed to giving you the best shopping experience.